Chair: Cheyne Chalmers


The PSRAC Leadership Committee is running five free Better Care Better ACFI training workshops for the public sector residential aged care workforce.

Training is designed for nurse managers, educators and other nursing staff, accountable for resident assessment, care planning and ACFI coordination. These workshops will show how new evidence based clinical assessment toolkit can help provide great care for residents and ensure ACFI claims are appropriate, accurate and matched to resident care needs.

The training will be facilitated by a practising physiotherapist and two lead trainers from Applied Aged Care Solutions who specialise in BCBA training.

To register click on the selected training locations below.

For further information or questions contact Kyah Monaghan, Administrative Assistant РPolicy and Projects by email or call 03 9094 7777.


Chair: Vicki Farthing

The Consumer journey project aims to improve quality of care in residential aged care. It focusses on understanding the consumer’s decision making process when entering residential aged care.

The decision to enter care is often made at a time of great stress for consumers, and the choice of facility is often surpassed by the older person’s desire to remain at home, even when this is no longer practically possible. As such, new aged care residents tend to leave decisions about where they are going to live until last minute, and usually only when they are faced with a crisis and it is critical for them or their family.

The process of choosing an aged care facility therefore frequently becomes hurried and does not necessarily play out as effectively or efficiently as it could. This lack of planning means that managers of aged care residences need to approach the communication of both information and service options in a different way than in most other service industries.

The Committee employed Dr Paul Harrison from Deakin University to conduct further research on the consumer decision making process. Dr Harrison and his team developed a report that outlines in detail the findings from discussions with more than 40 new residents and family members in aged care homes, as well as provide advice and recommendations on how aged care residences can better respond to consumer needs.

The report was finalised in 2016.

The report was sent out to Public sector CEO’s with particular interest in residential aged care. The Committee is now looking for opportunities to present the findings at upcoming CEO health conferences/forums in 2017.



Chair: Don McRae

The Committee makes an ongoing effort to improve the quality of care and services in residential aged care facilities. The resident acuity workforce modelling for residential care project focusses on the current methods for assessing staffing adequacy and developing evidence based model to estimate the number, type and competencies of staff required to care for a specific group of residents in aged care settings.

The Acuity Staffing Model was developed to strengthen clinical Governance and provide a guide of staffing requirements to care for a specific group of people with certain needs living in low care aged care facilities. The model aims to imbed a person centred care approach within roster development. The Committee has engaged Applied Aged Care solutions (AACS) to lead this project and with three organisations are participating in the pilot study.

A Literary review that is in its final stages of editing, and a financial analysis is also underway to better understand the costs associated with care provision.


Chair: Vicki Farthing

A core priority for the Committee is improving the image of aged care nursing, to both recognise the important contribution that those in aged care make, and to drive recruitment and retention within the sector. To this end, since 2012 the Committee has delivered the Celebrating Aged Care Week campaign, which has prompted public sector residential aged care services to dedicate a day of a designated week in October to recognise the contribution of their residential aged care staff and volunteers.

The aim of Celebrating Aged Care Week is to recognise the positive impact that dedicated public health workers make within residential aged care. The Committee host these celebrations to highlight the rewarding and crucial work of those caring for our valuable older people living in public sector residential aged care.

Celebrating Aged Care Forum and PSRAC Award Ceremony

The balance: taking care of the workforce too

Date: Thursday 6 September 2018

Time: Registration opens 9.30am | 10am-3.30pm

Location: NAB, 700 Bourke Street, Melbourne.


Workforce Census Project

The PSRAC Leadership Committee engaged with Inside Health Management to conduct consultations with aged care nurses to understand their perceptions and experiences of the positive aspects of aged care nursing. The purpose of this project was to better understand why the workforce (consisting of registered nurses) chose to work in residential aged care.


This report is available to the public sector only.

For a copy of this report please email: