Public Sector Residential Aged Care (PSRAC) is a priority healthcare service in Victoria, supporting over 5400 residents. To ensure that senior Victorians are receiving the best possible care, the Victorian Government established the PSRAC Leadership Committee in 2012. The committee is an industry advisory body comprised of Executive Directors of Nursing (DON) from the three public sector DON state-wide committees; metropolitan, regional and small rural.
The aim of the committee is to lead strategic, planned and sustainable approaches to ensure safe, high-quality care for residents and to help address the issues and concerns specific to the sector. The committee is also active in seeking opportunities to influence policy directives and legislative changes relating to PSRAC and is an associate member of the National Aged Care Alliance (NACA).
The PSRAC Leadership Committee invites all customer-facing team members and managers to view the recently recorded webinar that will equip participants with new insights, confidence and skills to:
- communicate effectively with prospective residents and their families
- encourage local stakeholders to refer prospective residents to your centre
- ethically increase inquiries to waiting list requests
- calmly and confidently promote the advantages of your facility to prospective residents and their families